AI-Powered Remote Stop Requests for Smarter Transit

Reducing Pass-Ups and Enabling Reliable Pickups

What is LookingBus?

Transportation Technology for Tackling Pass-Ups in Fixed-Route Service

Why are Pass-Bys a Problem?

Missed Stops Disrupt Riders and Impact Transit Reliability

Bus pass-bys—also known as pass-ups or missed stops—are one of the top complaints in public transit. They occur when a bus fails to pick up waiting passengers, causing major disruptions and leaving riders stranded. This issue disproportionately affects individuals who rely on public transportation, particularly those with disabilities. Most transit agencies primarily gauge rider experiences through service complaints. However, people generally do not complain unless the situation is extreme or repeated, so complaints only capture a small portion of the problem and do not reflect the full scope of the issue.

Still, pass-bys remain the top complaint among bus riders, especially those with disabilities. If complaints are this frequent, the actual number of pass-by incidents is even higher—meaning agencies must proactively address these incidents rather than waiting for complaints. Missed stops can lead to job lateness, missed medical appointments, and a loss of confidence in transit systems. LookingBus enables transit agencies to address pass-bys, which in turn improves service reliability and enhances the rider experience.

How Does LookingBus Work?

Real-time Alerts Delivered to the Bus MDT, extending CAD/AVL Capabilities

LookingBus generates AI-driven alerts to notify drivers on their MDT when riders are waiting at upcoming stops. Unlike hardware-intensive systems, LookingBus is entirely software-based, integrating seamlessly with existing CAD/AVL systems - eliminating the need for additional hardware. This streamlined approach makes LookingBus affordable and easy for transit agencies to deploy while enhancing service reliability.

Seamless Alerts for Drivers Without Additional Distraction

Drivers receive real-time stop notifications directly on their MDT, ensuring they are informed without added complexity. Since LookingBus integrates into the existing CAD/AVL system, it does not introduce extra screens or hardware in the driver’s space. Alerts function as remote stop requests, allowing drivers to act accordingly—whether stopping at accessible locations or allowing extra boarding time—without increasing their workload or distraction.

Who Needs LookingBus?

Any Transit Agency Committed to Rider Experience and Their Community of Riders

LookingBus is essential for transit agencies that prioritize passenger experience, safety, and operational efficiency. By reducing pass-bys and improving accessibility, LookingBus empowers drivers to provide a more inclusive and reliable service. Real-time alerts ensure drivers stay focused on the road while knowing exactly when and where riders are waiting—ensuring a safer and smoother experience for everyone, especially those with disabilities.

For riders, particularly those who depend on public transit as their primary mode of transportation, LookingBus provides peace of mind, knowing their bus will stop for them. By enhancing accessibility and reliability, LookingBus helps communities build trust in their transit systems, making public transportation a viable, dependable option for all.

Some say bus operators just need to be more attentive. But the truth is, even the most skilled drivers miss riders—it’s an unavoidable reality of a complex system. The solution isn’t to expect human perfection. The solution is better tools—without adding any workload or distraction.

Accessibility and Inclusion in Public Transit

Inclusive Transit for People with Disabilities

LookingBus promotes equitable access to public transportation by eliminating barriers faced by riders with disabilities. Real-time alerts reassure riders that their bus will stop for them, reducing dependency on costly paratransit services and fostering a more inclusive transit system.

This commitment aligns with American with Disability (ADA) standards and helps transit agencies better serve their communities. Improving fixed-route service also helps reduce the burden on paratransit—it’s like solving two challenges at once—enhancing accessibility and inclusion across multiple public transportation modes.

Data-Driven Insights for Transit Operations and Oversight

Boosting Service Performance and Accountability

LookingBus seamlessly integrates with CAD/AVL systems, offering transit agencies comprehensive data and advanced analytics for service oversight and continuous improvement. Through the LookingBus dashboard, dispatch teams gain real-time visibility into service performance, review trip logs, and analyze pass-by incidents. T hese insights enable agencies to deliver more reliable, rider-centered transit services, improving immediate response capabilities, optimizing long-term planning, and enhancing overall accountability.

Driving Innovation in Public Transportation

AI Solutions for Modern Transit

As transit systems evolve, LookingBus remains committed to advancing accessibility and embracing innovation in multiple ways. By tackling both current and emerging transit challenges, LookingBus sets a new standard in public transportation reliability, inclusivity, and service quality.

Supporting Zero Emission Buses (ZEBs)

LookingBus supports transit agencies in adopting Zero Emission Buses (ZEBs) by addressing challenges faced by riders with visual impairments who rely on auditory cues.

Hardware-Free Enhancement

As a software-based solution, LookingBus enhances transit services without the need for additional hardware, ensuring that accessibility is prioritized as agencies modernize their fleets.